Senior Service Designer, Digital

See job description for details

  • Innovative, supportive, fun and rewarding team environment
  • Ongoing training and career development opportunities
  • Be part of one of Australia’s best Digital Customer Experience teams
At ANZ, we’re looking to push digital experiences in new and exciting ways - providing easier, more secure and more delightful experiences for our customers. The success of this comes from our people, and to help us on this journey we’re looking for a talented Senior Service Designer to join our team.

About The Role
This role will aim to design and deliver a customer strategy that considers all touch points throughout the customer ecosystem, and enabling customer led improvements that are grounded in customer insight.

More information can be found here:
http://www.cxdesign.anz.com.au/

About You
To be successful in this role, you will ideally bring the following:
  • Developing and executing customer research plans to understand customer needs
  • Designing customer journey maps, considering all touch-points in a variety of contexts both on and offline
  • Expertise in conducting design thinking workshops, using co-creation techniques to enable the inception of innovative ideas
  • Communicating and collaborating with the broader business to develop solutions as well as educating and inspiring them around human-centered design
  • A creative and passionate Service Designer with demonstrated industry and thought leadership within the field, with an exceptional portfolio of work
  • Sound knowledge of responsive interaction design as well as iOS and Android patterns
  • Work well in cross-disciplinary, continuous delivery teams driving transformational projects
  • Strong stakeholder management, relationship building and networking skills
  • Customer focused, results oriented
About ANZ
ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence.

At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

What ANZ Can Offer
  • An opportunity to work in an innovative, supportive, fun and rewarding team environment
  • Ability to drive the service design of our core products that are seen by millions of customers; including ANZ.com, goMoney and Internet Banking
  • Co-design with customers in a brand new state of the art facility – the ANZ CX Centre – which includes a ‘Simulation Zone’ to provide context for design in multiple environments
  • Ongoing training and career development opportunities
  • Be part of one of Australia’s best and most respected Digital CX teams
We connect you to your world of opportunity.

You can also take a look at some of the recent updates to digital products you’ll be working on:
http://applepay.anz.com/
http://www.betterinternetbanking.anz.com/
https://www.anz.com.au/personal/personal-loans/

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

Watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world ( https://www.youtube.com/watch?v=JK__FGv4dNU )

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers

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